# Deposit, cancellation and refund policy

> How deposits, progress payments, cancellations and refunds work for RBS Customs LLC builds.

Source: https://customs.rbsautowork.com/refund-policy

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## Deposit, cancellation and refund policy

RBS Customs LLC. Effective August 22, 2026

### Cancelling within 14 days of signing

You may cancel a build agreement within 14 days of signing. The deposit is refunded less any costs we have incurred or committed on your build (for example a donor vehicle purchased or non-cancellable parts ordered), which are itemized for you.

### Cancelling after 14 days

After 14 days, deposits and progress payments are applied to work completed and parts ordered or received for your build. We issue a final statement showing the work and parts paid for; any unused balance is refunded, and you may take delivery of the partially completed vehicle and parts you have paid for.

### Completed stages

Progress payments for completed stages are not refundable. If a stage has a workmanship defect, it is corrected under warranty at no charge for labor.

### Refund timing

Approved refunds are issued to the original payment method within 10 business days. Card refunds typically appear within 5 to 10 business days depending on the issuing bank; bank transfers are returned to the originating account.

### Billing questions and disputes

Contact us before filing a dispute with your bank: [info@raddpayments.com](mailto:info@raddpayments.com) or (413) 200-0634, Monday to Friday, 8:00 AM to 5:00 PM Eastern. We will send the stage report and photos for the invoice in question within one business day.